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Call us for all your car needs! 407-682-5755

AC DELCO

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ACDelco
  • ASE (Automotive Service Excellence)
  • Federated Auto Parts
  • IDENTIFIX
  • Mitchell1
  • Car Care Aware

Testimonials

  • Rich has done a great job on all my vehicles over the last 10 years. Trusted and does honest work.
    -James P.

  • I've brought my truck in a few times, all for different reasons (brakes, cooling system, transmission, and standard maintenance). These guys know what they're doing and they get it done fast! General Auto is the only place I trust for auto repairs.
    -Jeff L.

  • Very practical, great service, great follow through, great prices.
    -Brian

  • General Auto Repair has done outstanding work for me for years. I have brought a number of vehicles there and they always provide great service and a full explanation of what needs to be done and what I can wait on before going to the expense to fix it. They are efficient, timely, cost-effective, trustworthy, and super helpful. I brought my son's 15-year-old Tacoma in before he drove it cross country to ensure everything was working and ready for the trip. They went out of their way to work with my timing, the repairs/maintenance was what I expected, and they were super informative. I had family member's vehicle that had been neglected so I called General and they had the vehicle towed then repaired at a very reasonable rate. They took a difficult situation and handled it for me. I highly recommend them.
    -Leslie C.

  • Very professional and prices are always reasonable. From my first visit, I could tell that they would not be trying to take advantage of me and it shows that they invest in their loyal customers, I take both of my cars to get repairs and oil changes for three years. I have never had one complaint.
    -Caleb

  • Honest advice, fair prices, excellent service is what comes to mind regarding this shop. We have been customers for a couple of years and extremely happy with the work performed on our cars.
    -James S.

  • Let me just say this, finding a good honest mechanic is probably one of the most valuable things to have in life. Rich and the boys at general auto are exactly that. They do fantastic work with the most reasonable honest cost. I live over 35 miles away from the shop and wouldn't think twice driving there to have work done to my car. Do yourself a favor and don't waste any time taking your car anywhere else. I don't ever write reviews but I just had to this time!
    -Ryan

  • Skilled and honest mechanics who give good prices on general repairs and maintenance on my car. I'm easily a customer for life.
    -Jeff T.

  • Had a small problem with my bumper and got recommended to General Auto Repair. Took my car in and they fixed it within 20 minutes. The owner was more than helpful and nice. Definitely will be going back with any problems I have and will recommend to others!
    -Brittany

  • Great service friendly and fast never disappointed.
    -Marie

  • We've always had good service at General Auto. They do a great job diagnosing the problem and performing the repairs. They don't recommend parts that we don't need!
    -Marc

  • Rich and his team are terrific. I highly recommend them!
    -Kent

  • General Auto Repair is very reliable, honest, and knowledgable. I trust their team to take care of all my auto repair needs.
    -Nick

  • I have know Rich V. for many years and consider him to be a very trustworthy person and a good mechanic.
    -Ben

  • Was able to take me on short notice and fixed the issue completely. Thank you!
    -Clair

  • Always excellent work and service!
    -Sue

  • Rich and his team have earned my loyalty and business! I trust him not only to do quality work but to be honest and concerned for my needs.
    -John

  • AC repaired and working better than ever. Very grateful for the honest assessment of problems and pleasant customer service. I will be back next time my vehicle needs service.
    -Linda

  • I have been with Rich for 30 years. He is very aware that I need my truck for my lawn service and will have it back to me asap. Last month I got in my truck at 8 in the morning and it was shaking like crazy. Spur of the moment call, he had it back to me by one. My vehicles are always repaired because he gets in and test drives and makes sure. And he has no problem with bringing it back if I am not satisfied. I only have 4 cars in my family and trust Rich and his mechanics with all of them. Sometimes in life you just have to trust somebody. Your mechanic would be a good person to trust.
    -Ray

  • I have been going to General Auto for about 18 years and have always been treated with respect and honest evaluations. I have both my company vehicles and personal vehicles serviced here because I know that Rich and his crew are fair and honest. It may not always be the cheapest in town but I'll pay more for the quality, honesty and respect I get as a customer before going anywhere else!
    -Robert

  • Always friendly and helpful. No one I trust more with my car.
    -Janette

  • We have always had excellent repair service at General Auto and in a timely and convenient manner. Rich and his staff are professional and courteous. We highly recommend this auto repair shop.
    -Robert

  • My brakes failed and they took me right in and got me back on the road. Rich arranged a rental car and the staff was great.
    -Kirt